Optimization
Process

Optimization Process

Optimal Readings provides a comprehensive set of support services to ensure the system is highly available and is optimally configured for the user community.  We provide 24/7/365 service support for our hospital and radiology practice customers. Customers call our toll-free support line to report incidents, request information, enter feature requests and actually speak to a live service team member. Our support team, which is led by former hospital radiology department administrators, is trained to provide unparalleled customer service and response, rapidly resolving problems through proven troubleshooting techniques.

Optimal Readings’ implementation services program employs industry best practices from change management and project management disciplines. Our training ensures rapid and complete adoption of the solution by all stakeholders – users and non-users alike. The program is designed to maximize the user experience during the implementation, promote the technology and behavioral change at all levels in the organization and deliver the highest probability of success in a disruptive technology and workflow transition.

The Optimization process is a comprehensive approach to managing simple to complex installations that incorporates professional project management, change management psychology, user adoption techniques, adult learning principles and metrics-based success criteria to ensure your investment is well managed and achieves your financial and operational objectives.

Our program includes:

• Optimal BASE
• Optimal DESIGN
• Optimal INTEGRATE
• Optimal IMPLEMENT
• Optimal ADOPT